Terms of Use

TERMS OF USE – SIAMORA

General Terms and Conditions of Sale (GTC)
for the Siamora online store

1. General provisions, scope

These General Terms and Conditions of Sale (hereinafter "GTC")
apply to all contracts concluded between a consumer
(hereinafter "Customer") and us.

Siamora 

Email: contact@siamora.fr

Hereinafter "Seller" refers to the supplier of goods
via our online store.

Our offer is exclusively intended for consumers.
A consumer is defined as any natural person acting
for purposes that do not fall primarily within the scope of their
independent commercial or professional activity.

Any terms proposed by the Customer are not recognized, unless
explicitly agreed to in writing by us.

2. Conclusion of the contract

The presentation of products on the online store does not constitute
a legally binding offer, but an invitation to
place an order.

The Customer may add products to the cart without commitment and
modify their information at any time before validation.
By clicking the "Order with obligation to pay" button,
the Customer submits a firm offer to conclude the contract.

The contract is concluded as soon as we accept the order via an
email confirmation or by shipping the goods.
In the case of payment via PayPal, credit card, Klarna, Apple Pay,
Google Pay, or Stripe, acceptance is immediate.

The contract is concluded in French.
The text of the contract is recorded and sent to the Customer by email.

3. Prices and delivery costs

All prices shown are inclusive of VAT, excluding
any delivery costs.

Delivery costs are indicated separately during the
ordering process.

4. Payment terms

The following payment methods are available:

 

• PayPal
•  Credit card (Visa, Mastercard, American Express)
•  Klarna (invoice, direct debit, instant transfer)
• Apple Pay
• Google Pay
• Stripe

Payment is due immediately upon conclusion of the contract.

In the event of a payment deadline set by an external payment service provider,
their terms and conditions also apply.

Set-offs are only permitted for undisputed or legally established
claims.

5. Delivery terms

Delivery is carried out to the address provided by the Customer.

Unless otherwise stated, the delivery time is 1 to 3
business days after the conclusion of the contract.

Delivery is currently limited to Europe.

In the event of delays, the Customer will be informed immediately.

6. Retention of title

The goods remain our property until full payment is received.

7. Subscription (if applicable)

If subscriptions are offered, they may be canceled or
suspended at any time without a minimum term.

Cancellation may be carried out by email or via the customer
account. Products already shipped are not affected.

8. Statutory warranty

Statutory warranty rights apply in accordance with the
provisions in force.
Any additional warranty is only valid if it is
expressly stated.

9. Liability

We assume liability without limitation in the event of intentional
misconduct, gross negligence, or infringement of life,
health, and physical integrity.

In the event of ordinary negligence, liability is limited to the
essential contractual obligations and foreseeable damages.

Liability beyond the product liability law
remains unchanged.

10. Right of withdrawal

Consumers have a legal right of withdrawal.

Information on the right of withdrawal:

You have the right to withdraw from this contract without
giving a reason within a period of 14 days.

The period begins on the day you receive the goods.

To exercise your right of withdrawal, you must inform us
by a clear statement (for example, by email):

Siamora
contact@siamora.fr

Consequences of withdrawal

We will refund all payments, including delivery
costs (excluding additional fees) within a maximum period of
14 days after receipt of your request.

The refund will be made using the same payment method used
at the time of your purchase.

Return costs are borne by the Customer.

Standard withdrawal form

If you wish to withdraw from the contract, please complete
this form and return it to us:

To:

contact@siamora.fr

I hereby notify my
withdrawal from the contract for the purchase of the following item:

Ordered on  / received on 
Consumer name:
Consumer address:
Date / Signature

11. Dispute resolution

We are neither obliged nor willing to participate in a
dispute resolution procedure before a consumer
mediation body.