TERMS OF SALE
GENERAL TERMS AND CONDITIONS OF SALE – SIAMORA
General Terms and Conditions of Sale (GTC)
for the Siamora online store
1. General provisions, scope
These General Terms and Conditions of Sale (hereinafter "GTC")
apply to all contracts concluded between a consumer
(hereinafter "Customer") and us.
Email address: contact@siamora.fr
Hereinafter "Seller" refers to the supplier of goods
via our online store.
Our offer is exclusively intended for consumers.
A consumer is defined as any natural person acting
for purposes that do not fall primarily within the scope of their
business or professional activity.
Any terms submitted by the Customer are not recognized, unless
explicitly agreed to in writing by us.
2. Conclusion of the contract
The presentation of products on the online store does not constitute
a legally binding offer, but an invitation to
submit an order.
The Customer may add products to the cart without commitment and
modify their information at any time before validation.
By clicking the "Order with obligation to pay" button,
the Customer submits a firm offer to conclude the contract.
The contract is concluded as soon as we accept the order via a
confirmation by email or by shipping the goods.
In the case of payment via PayPal, credit card, Klarna, Apple Pay,
Google Pay, or Stripe, acceptance is immediate.
The contract is concluded in French.
The text of the contract is recorded and sent to the Customer by email.
3. Prices and delivery costs
All prices indicated are VAT-inclusive prices, excluding
any delivery costs.
Delivery costs are indicated separately during the
ordering process.
4. Payment terms
The following payment methods are available:
- PayPal
- Credit card (Visa, Mastercard, American Express)
- Klarna (invoice, direct debit, instant bank transfer)
- Apple Pay
- Google Pay
- Stripe
Payment is due immediately upon conclusion of the contract.
In the event of an external payment parameter deadline, its terms
also apply.
Set-offs are only permitted for undisputed
or legally established claims.
5. Delivery terms
Delivery is carried out to the address indicated by the Customer.
Unless otherwise stated, the delivery time is 1 to 3 business
days (France only).
Delivery is carried out throughout Europe.
In the event of delays, the Customer will be informed immediately.
6. Retention of title
The goods remain our property until full payment.
7. Subscription (if applicable)
If subscriptions are offered, they may be canceled or
suspended at any time without a minimum term.
Cancellation may be carried out by email or via the customer account.
Products already shipped are not affected.
8. Legal warranty
Legal warranty rights apply in accordance with the
provisions in force.
Any additional warranty is only valid if it is
expressly mentioned.
9. Liability
We assume liability without limitation in the event of intentional
misconduct, gross negligence, or injury to life,
health, or physical integrity.
In the event of ordinary negligence, liability is limited to the
essential contractual obligations and foreseeable damages.
Liability beyond the product liability law
remains unchanged.
10. Right of withdrawal
Consumers have a legal right of withdrawal.
Information on withdrawal:
You have the right to withdraw from this contract without giving
any reason within 14 days.
The period begins on the day you receive the goods.
To exercise your right of withdrawal, you must inform
us by a clear statement by email:
contact@siamora.fr
Consequences of withdrawal
We will refund all payments, including delivery
costs (excluding additional costs) within a maximum of
14 days from receipt of your request.
The refund is made via the same payment method used
at the time of your purchase.
Return costs are borne by the Customer.
Standard withdrawal form
If you wish to withdraw from the contract, please complete
this form and return it to us:
To:
contact@siamora.fr
I hereby notify my
withdrawal from the contract for the purchase of the following goods:
Ordered on / received on
Consumer name:
Consumer address:
Date / Signature
11. Dispute resolution
We are neither obliged nor willing to participate in a
dispute resolution procedure before a consumer
mediation body.